GUARANTEE AND RETURNS

Problems with Assembly?

Please do not try to force your item to come together if the hardware is defective or if you are confused about assembly. You risk damaging the wood of your item when overtightening or stressing the pre-drilled holes by improper assembly. Items damaged by the user in assembly will not be covered by WoodToyBox.com. Please give us a call at 303-964-3212 with any concerns you may have and we will try to help as much as possible. If you are confused or unsure about assembly, don't be shy - we're here for you! 

Defects & Returns

WoodToyBox.com guarantees the quality and workmanship of the products we make, and your complete satisfaction is our ultimate goal.

If your item is defective out of the box, please contact customerservice@woodtoybox.com within 15 days after receiving the item to seek a replacement (part). 

We do accept returns for items purchased directly from our website for a refund as long as the items are returned to us in re-sellable condition. You must submit your request for a return within 30 days from when we ship the item. Please contact customer service at customerservice@woodtoybox.com to initiate the return. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We are not able to accept returns that arrive unannounced. Please note that if your item is personalized, the sale is final.

Requests for refunds in the form of original payment and requests for return credits are classified as pending until the merchandise is received and the quantity and condition are confirmed. If you have questions about the return authorization process, please contact our customer service department at customerservice@woodtoybox.com.

Lost, Stolen & Damaged shipments

Be sure to leave Route+ Shipping Protection toggled on during checkout. You will address damaged and lost/stolen shipments within the Route app. Route adheres to a strict 24 hour response time to ensure your item is replaced, refunded or found quickly. You must submit your claim at https://claims.route.com/ within 15 days of delivery. You will work directly with the Route customer service team to resolve your claim. 

WoodToyBox.com is not liable for lost, damaged or stolen items if Route is not opted into at checkout.