GUARANTEE AND RETURNS
Problems with Assembly?
Please do not try to force your item to come together if the hardware is defective or if you are confused about assembly. You risk damaging the wood of your item when overtightening or stressing the pre-drilled holes by improper assembly. Items damaged by the user in assembly will not be covered by WoodToyBox.com. Please give us a call at 303-964-3212 with any concerns you may have and we will try to help as much as possible. If you are confused or unsure about assembly, don't be shy - we're here for you!
Defects & Returns
WoodToyBox.com guarantees the quality and workmanship of the products we make, and your complete satisfaction is our ultimate goal.
If your item is defective out of the box, please contact firstname.lastname@example.org within 15 days after receiving the item to seek a replacement (part).
We do accept returns for items purchased directly from our website for a refund as long as the items are returned to us in re-sellable condition. Personalized items are final sale and not eligible for return. You must submit your request for a return within 30 days from when we ship the item. Please contact customer service at email@example.com to initiate the return. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We are not able to accept returns that arrive unannounced. Please note that if your item is personalized, the sale is final.
Requests for refunds in the form of original payment and requests for return credits are classified as pending until the merchandise is received and the quantity and condition are confirmed. If you have questions about the return authorization process, please contact our customer service department at firstname.lastname@example.org.
Lost, Stolen & Damaged shipments
Be sure to leave Shipping Protection toggled on during checkout. You must send an email to email@example.com within 15 days of delivery. We will ask you to send us a few photos of the damage and exterior packaging. Replacements will be sent out immediately upon filing the claim.
WoodToyBox.com is not liable for lost, damaged or stolen items if Shipping Insurance is not opted into at checkout.